Return & Refund Policy

Last updated: September 23, 2026

This Return & Refund Policy applies to all orders placed with MAISON WOON, operated by Peaq Network Ltd., Craigmuir Chambers, Road Town, Tortola, VG1110, British Virgin Islands ("we", "us", "our"). It forms part of our Terms of Service.

All questions and claims go to [email protected]. Please always include your order number.

1. Made-to-Order Products

Every MAISON WOON item is produced individually after your order has been paid for. Nothing is taken from stock, and returned items cannot be resold. For this reason, our return options are narrower than those of a conventional stock-based retailer.

2. What We Do Not Accept

We are unable to accept returns, exchanges or refunds for:

• Change of mind — you no longer want the item.

• Wrong size ordered — please check the size chart on each product page before ordering. Size charts are provided for every item and measurements may differ between products.

• Minor color or print variations — differences in shade, print placement or print size within normal production tolerances are not defects. Screen calibration also affects how colors appear online.

• Items damaged through wear, washing contrary to the care instructions, alteration or misuse.

• Orders returned to sender because of an incorrect or incomplete shipping address (see Section 7).

• Refused deliveries or shipments abandoned at customs because import duties or taxes were not paid. In this case, we will refund the item price less any shipping, return-handling and network fees we actually incur.

3. What We Do Accept

We will replace or refund an item free of charge if:

• it arrives misprinted (wrong artwork, badly misaligned print, missing print elements);

• it arrives damaged (torn, stained, holes, broken seams, transit damage);

• it is defective in material or workmanship; or

• it is the wrong item (wrong product, wrong size or wrong color compared to your order confirmation).

4. How to File a Claim

Deadline: within 30 days of delivery. Please submit claims for misprints, transit damage, defects and wrong items within this period so we can verify them against the production batch. This does not affect any mandatory statutory rights you may have (see Section 12).

Send an email to [email protected] with:

1. your order number;

2. a description of the problem;

3. clear photos of the item showing the defect or misprint;

4. a photo of the shipping label on the packaging (this identifies the production batch); and

5. for damaged parcels, a photo of the outer packaging.

We review each claim and respond within 3 business days. Please do not dispose of the item until your claim has been resolved.

5. Resolution

Once your claim is approved, we will, at our discretion, either:

• send a free replacement to the original shipping address, at no cost to you; or

• issue a refund for the affected item(s).

In most cases you will not need to return the item. If a return is required, we will provide instructions and cover the return shipping cost. Do not send anything back before you have received return instructions from us. Unauthorized returns will be refunded the item price less any shipping, return-handling and network fees we actually incur.

6. Refunds in Cryptocurrency

Because all payments are made in cryptocurrency, refunds work differently from card payments. Please read this section carefully.

6.1 Amount. The refund amount is calculated from the purchase price of the affected item(s) in USD as shown on your order confirmation, not from the cryptocurrency amount you transferred.

6.2 Exchange rate. The refund is paid out in the same cryptocurrency you used for payment, converted from the USD refund amount at the exchange rate applicable at the time the refund is processed. Cryptocurrency values fluctuate. The amount of cryptocurrency you receive back may therefore be higher or lower than the amount you originally sent, even though the USD value is the same. By paying in cryptocurrency, you accept this risk.

6.3 Method. Refunds are issued through Crypto.com Pay to the same account or wallet address used for the original payment. We will only send a refund to a different wallet address if you request this in writing and we are able to verify that the request genuinely comes from you.

6.4 Wallet address. You are responsible for providing a correct wallet address on the correct network. Blockchain transactions are irreversible. Funds sent to an incorrect address you provided cannot be recovered and will not be refunded again.

6.5 Network fees. Where a refund is due to our error (misprint, damage, defect, wrong item) or because we cancelled your order under Section 9, we cover the network fees. In all other cases, network fees may be deducted from the refund amount.

6.6 Timing. Approved refunds are initiated within 5 business days. Once the transaction has been broadcast, arrival depends on the relevant blockchain network and is outside our control.

6.7 Shipping costs. Original shipping costs are refunded only where the entire order was defective or where we cancelled the order.

7. Wrong or Incomplete Address

If a parcel is returned to us because the address you provided was incorrect or incomplete, we will contact you. You may choose to have the order reshipped at your own cost. If we receive no response within 14 days, the order is considered closed and we will refund the item price less any shipping, return-handling and network fees we actually incur.

8. Lost or Undelivered Shipments

If tracking shows no movement for an extended period, or the parcel is marked as delivered but you have not received it, contact us within 14 days of the last tracking update or the stated delivery date.

We will open an investigation with the carrier. Please also check with neighbours, building reception and your local delivery depot first, as parcels are frequently marked delivered a short time before they actually arrive.

For parcels confirmed as delivered by the carrier to the address you provided, we cannot guarantee a replacement or refund.

9. Order Cancellation

Orders can be cancelled only within 2 hours of payment confirmation, and only if production has not yet started. Email us immediately at [email protected]. Once production has begun, cancellation is no longer possible.

Where we cancel an order (e.g. product unavailable, shipping destination not serviceable, payment or compliance issue), you receive a full refund under the terms of Section 6.

10. What This Policy Does Not Cover

The following situations are not otherwise addressed in this policy:

10.1 Non-delivery. If your order has not shipped within the production and shipping window shown at checkout, or within 30 days of your order date if no window is shown, you may request cancellation and a full refund of the item price and any shipping already charged.

10.2 Replacement re-failure. If a free replacement sent under Section 5 itself arrives misprinted, damaged, defective or wrong, the 30-day claim window in Section 4 runs again from the date you receive the replacement, and the remedies in Section 3 apply again.

10.3 Duties and taxes. Any import duties or taxes you paid on the original shipment are your responsibility and are not included in any refund issued under this policy.

10.4 Return address. Where Section 5 requires you to return an item, we will provide the return address and instructions once your claim is approved. Do not return items to the address in Section 13 unless we have told you to.

11. Precedence

This Return & Refund Policy forms part of, and should be read together with, our Terms of Service. If there is a conflict between this policy and the Terms of Service concerning returns, refunds or order cancellations, this policy controls.

12. Your Statutory Rights

Nothing in this policy limits any mandatory consumer rights you may have under the laws of your country of residence.

13. Contact

Peaq Network Ltd. (trading as MAISON WOON) Craigmuir Chambers, Road Town Tortola, VG1110 British Virgin Islands

Email: [email protected]